Frequently Asked Questions
Business
NeuroReformer® is the only device on the market that uses patented, AI-calibrated tailored neurofrequencies during physical therapy movements to target root neurological dysfunction at the cellular level. This allows for faster, measurable outcomes that will differentiate your clinic from competition using less effective neurostimulation devices that use a generic range of unstable frequencies.
Our Flex Lease includes a 30-day grace period and low commitment entry point. It’s a great way to test the integration and measure results before scaling.
Many clinics recover their monthly lease cost within the first few weeks of patient treatments. With no upfront purchase cost, low overhead, and differentiated services, providers often see significant ROI and patient retention within the first 60 days.
Website resources available to providers include:
- Clinical Research & Case Studies demonstrating outcomes across various conditions
- Onboarding & Training Materials to accelerate staff proficiency
- Product Specifications & Guidelines
- Condition-Specific Treatment Protocols
- Patient Education Materials, including printable brochures and videos
- Troubleshooting & FAQ Library
- Live Provider Support via phone, email, or chat
- Marketing Campaign and Engagement Tools
- Device Setup & Maintenance Guides
- Compliance & Safety Documentation aligned with FDA standards
We provide ready-to-use ad campaigns that can be customized to match your clinic’s brand, along with in-office marketing materials and digital resources to explain the benefits of NeuroReformer® treatments. Our marketing support team also offers guidance on how to effectively promote the device and increase patient engagement.
Each campaign includes professionally designed digital ads, social media graphics, email templates, and promotional content—all centered around the NeuroReformer®’s benefits. These are designed to save you time and help you launch effective campaigns quickly. Campaigns can be tailored with your clinic’s branding and are supported by our team to ensure optimal performance.
Yes. We can adapt our campaigns and educational materials to match your patient population and clinic focus, whether you specialize in post-op recovery, sports performance, chronic pain, or neurological conditions.
Clinics achieving exceptional results may be featured in our newsletters, case studies, and social media spotlights. This increased visibility not only highlights your outcomes but also positions your clinic as a leader in advanced neurorehabilitation.
All marketing materials can be found under “My Account” → “My Marketing” → “Marketing Materials” in the Provider Portal.
New Providers receive a Welcome Email with a secure link to set up their Provider Portal account. Access is exclusive to approved clinics.
Technology
NeuroReformer® delivers targeted and tailored dual-waveform neurostimulation to reprogram atrophied nerve and muscle cells. During physical therapy movements, its patented, AI-calibrated technology increases blood flow, restores neuromuscular signaling, and accelerates recovery by re-establishing cellular communication disrupted by injury or dysfunction.
Most devices like TENS units offer fixed stimulation designed to temporarily block pain signals. NeuroReformer® is fundamentally different—it delivers a patented, dual-frequency neurostimulation signal that adapts in real-time to the patient’s physiology. Its AI-calibrated system identifies and replicates each patient’s optimal neurological and neuromuscular frequencies, then continuously stabilizes the output during treatment. This adaptive approach reprograms dysfunctional nerve and muscle pathways at the source—rather than masking symptoms—and works at the cellular level to restore communication, boost blood flow, accelerate tissue repair, and trigger long-term functional recovery.
NeuroReformer® uses a patented dual-frequency waveform—one targeting neurological circuits and the other neuromuscular tissue. Using NeuroFrequency Mapping™, the system detects optimal frequencies unique to the patient. Then, through its Adaptive NeuroFrequency Stabilization™, it calibrates output in real time using an AI-powered feedback loop for accurate and safe signal delivery.
NeuroFrequency Mapping™ is the system’s proprietary scan process that identifies the optimal neurological and neuromuscular frequencies for each patient. It ensures individualized treatment by measuring real-time impedance, current, and voltage, allowing the system to adapt with precision for each session.
While frequency calibration is automatic, intensity is manually adjusted by the provider during each session to match patient comfort and therapeutic targets. Providers are guided by visual metrics and patient feedback to maintain ideal stimulation levels.
NeuroReformer® is most effective in treating musculoskeletal injuries, post-surgical recovery, nerve damage, range of motion limitations, chronic pain, and neuromuscular imbalances. It is also used in sports medicine for performance recovery and injury prevention.
Yes. NeuroReformer® is FDA-cleared as a 510(k) Class II medical device and must be used under the supervision of a trained practitioner.
Indications for Use Include:
- Neuromuscular re-education
- Increasing local blood circulation
- Maintaining or increasing range of motion
- Preventing disuse atrophy
- Reducing muscle spams
- Management of post-surgical or post-traumatic acute symptoms
- Management of chronic pain
- Post-surgery recovery
- Preventing venous thrombosis after surgery
NOTE: While the device is not currently FDA-cleared specifically for the treatment of nerve damage or neuropathy, many of the cleared indications—particularly neuromuscular re-education, increased circulation and chronic pain management – plus re-establishing cellular communication—make it a valuable tool in comprehensive protocols addressing symptoms and functional deficits commonly seen in neuropathic conditions.
NeuroReformer® electrode pads are 50mm x 100mm, 2×4 inch adhesive gel pads optimized for the system’s impedance range. All NeuroReformer® pads and accessories are FDA 510(k) cleared and CE-certified.
While third party FDA cleared pads may be used, only NeuroReformer®-certified pads and leads should be used to ensure safe operation and effective signal delivery.
Pads typically last 5–10 sessions, depending on use and proper storage. Pads should always be used on the same patient and discarded if they lose any adhesion or show visible wear.
The NeuroReformer® operates on a built-in rechargeable battery for ease of mobility and can also be powered by any standard wall outlet using the included power adapter.
Treatment & Efficacy
Conditions that involve impaired neural communication, motor dysfunction, or chronic inflammation often respond best. This includes neurological disorders, orthopedic recovery, sports injuries, and musculoskeletal pain.
Common use cases include injuries and conditions affecting the lower back, neck, knees, and shoulders, as well as post-operative rehabilitation and chronic symptom management. NeuroReformer® is especially effective for neuromuscular re-education, neuropathy, and movement restoration in both acute and chronic cases.
Yes. NeuroReformer® has shown strong efficacy in helping re-establish disrupted nerve signaling in patients with neuropathy or nerve injuries. Its real-time adaptive waveform targets impaired nerve pathways, improving function and reducing symptoms.
Unlike symptomatic treatments, NeuroReformer® stimulates atrophied nerve and muscle tissue at the cellular level. This restores proper signaling, improves blood flow, and retrains neuromuscular coordination—treating the source rather than just masking the symptoms.
NeuroReformer® seamlessly integrates with physical therapy, chiropractic care, and other conventional treatments. Simply activate the device in Active Mode during movement-based therapy, then transition to Recovery Mode post-treatment. This dual-phase integration enhances treatment outcomes without disrupting your current workflow.
NeuroReformer® is designed for efficient integration into your existing treatment protocols. Its intuitive interface and minimal setup allow you to initiate therapy within seconds. It fits naturally into both movement-based sessions and passive recovery phases, complementing your clinical routines without adding time-consuming steps.
While results vary depending on the condition being treated, most patients experience faster recovery times, improved mobility, enhanced strength, and greater long-term outcomes. Many providers report dramatic results in fewer sessions compared to conventional modalities.
NeuroReformer® accelerates recovery by targeting the root of dysfunction at the neuromuscular level. It delivers dual-waveform stimulation to improve motor recruitment, restore neurological signaling, enhance blood flow, and reduce inflammation—resulting in faster, more complete recovery versus symptomatic-only approaches.
For more information, refer to the Faster Recovery section on our website’s Technology page.
Yes. Faster symptom relief, improved function, and measurable progress increase patient satisfaction. This not only builds trust but also strengthens retention, as patients are more likely to stay committed when they experience rapid, tangible results.
Sessions typically range from 15 to 30 minutes, though treatment duration can be adjusted based on the clinical objective and patient tolerance. Longer sessions may be used for recovery or chronic conditions.
The device requires setup and supervision by a trained provider. However, once treatment is initiated, patients can continue on the device independently under supervision or while performing guided therapeutic movements.
NeuroReformer® is FDA-cleared and safe when used according to established protocols.
Contraindications include:
- Pregnancy
- Pacemakers
- Other implantable electrical devices
Providers should review the full safety guidelines to determine patient eligibility.
Leasing
Smart Leasing offers instant approval and no upfront cost, allowing your clinic to adopt the NeuroReformer® without financial friction. You begin with a 30-day free trial to evaluate performance, and then choose from flexible leasing options that match your clinical and financial goals.
Yes! NeuroReformer® can be trialed in your clinic for 30 days at zero cost. This lets you validate results with your own patients before making any commitment.
Healthcare professionals can request a lease by completing a short application. Our team will guide you through device onboarding and determine the best leasing option for your clinic. [Insert contact form link from the Schedule Free Trial page]
The Flex Lease offers a lower monthly base rate with usage-based billing, ideal for clinics building volume. The Flat Fee Lease offers unlimited usage at a fixed monthly rate, better suited for high-throughput environments. Both include full access to training, support, and marketing resources.
Yes. Flex Lease customers can switch to a Flat Fee Lease at any time by providing 30 days’ notice.
Treatments performed using NeuroReformer® can often be billed under existing CPT codes (Ie: CPT: 97014) for neuromuscular re-education, therapeutic exercise, or electrical stimulation. We provide guidance to help your billing team identify appropriate codes and ensure reimbursement alignment.
Every lease includes a comprehensive support ecosystem designed to accelerate ROI and patient outcomes:
- NeuroReformer® Device: Includes patented, AI-calibrated neurostimulation technology
- Full Onboarding and Training: Live and recorded sessions to ensure confident integration of the device
- Provider Portal Access: Access to protocols, marketing resources, training content, and support
- Marketing Campaigns: Ready-to-use ads, in-office materials, and engagement assets
- Technical Support: Ongoing access to clinical and technical assistance
- Electrode Pads Starter Kit: Includes NeuroReformer® Global branded pads for immediate use
- Software Updates: Lifetime access to device firmware and performance enhancements
- Flexible Lease Terms: Choose between Flex and Flat lease options
- Repair & Replacement Coverage: Lifetime warranty during active lease
- Bluetooth Remote: Available for hands-free remote operation
Device Setup & Integration
Yes. NeuroReformer® was designed by providers for providers. The device’s intuitive interface and on-screen instructions allow for setup in seconds. It’s user-friendly and integrates seamlessly into daily clinical workflows without requiring technical expertise. Our device training videos also guide users through initial setup.
Yes. Once the session has started, trained support staff can monitor the patient as long as protocols are followed. That being said, the initial setup and treatment planning must be performed by a trained provider. This allows clinics to maximize staff efficiency and scale treatment delivery.
No specialized certification is required. However, all providers must complete our included onboarding training program to ensure safe and effective use. In addition to Onboarding video calls, onboarding training resources are available on the Provider Portal and can be accessed anytime.
Yes. NeuroReformer® can be used in group therapy environments as long as each participating patient has access to an individual device during the session.
Absolutely! Use the “Schedule Free Trial” tab or button found throughout our website and complete the intake form on page. A member of our team will follow up promptly.
Yes, NeuroReformer® is portable. It operates on rechargeable battery power or while plugged into a wall outlet, enabling treatments to be delivered wherever patients need them most.
No, the device does not require internet connection to perform treatments. However, internet access is needed for software updates, portal login, and syncing treatment data to the provider’s account.
The device charges using a standard 120V wall outlet. It includes a rechargeable lithium battery to support mobile and on-the-go treatments. Detailed battery specs are available on the Provider Portal.
Yes. NeuroReformer® includes a Bluetooth remote, custom medical-grade electrode pads, connecting wires, hospital-grade power cord and cables. A device stand and additional accessories are also available for purchase. Promotional and branded materials may be offered periodically.
Yes. You can order pads and other consumables through your sales representative, directly via the Provider Portal or email orders@neuroreformer.com.
First-time members will receive a Welcome Email with login credentials after their account is activated. Click the button at the top right of the website to begin.
Visit www.neuroreformer.com and click the “Login” button at the top right to access the portal using your credentials.
Orders are processed within 1–2 business days. Standard shipping via UPS Ground takes 3–5 business days. For expedited shipping quotes, email orders@neuroreformer.com.
All shipping requests must be submitted by 3:00 PM EST, Monday through Friday.
Onboarding & Training
Yes, we will walk you through setup, step-by-step. Onboarding comes with your lease and includes everything you need to start using the device confidently on day one.
Training is simple—you get videos, written guides, and live support. Your whole team can learn quickly and access training anytime through our Provider Portal.
Most clinics are up and running in about 60–90 minutes. It’s fast and straightforward—no complicated setup or learning curve.
No problem! New team members can use the same on-demand training inside the Provider Portal—no need to rebook sessions or wait on us.
Absolutely! Call, email, or chat with our team anytime. Whether it’s a setup question or patient-specific treatment guidance, we’re here to help.